Shipping & Returns

Shipping Policy

When packing our goods, we make sure that we only use as much as necessary and mostly recyclable packaging. In addition, we also use used cardboard boxes and filling material for our packages in order to be as environmentally friendly as possible.

We ship all of our goods exclusively with UPS. For shipping we need for the shipping form your full name, the exact address, your Email address and your telephone number. All packages are insured and tracked. You will receive the tracking information by Email directly from UPS.

Shipping cost is flat rate depending on your destination country:

We dispatch goods after approx. 2-4 working days from the time the money is received. UPS delivers within Germany is next day, in the EU within 3-4 working days and to non-European countries within a maximum of 8-10 working days.

 

 

The goods will only be shipped after the full invoice amount has been credited to our account. Please note that bank fees are at your expense.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Return & Exchange Policy

The Vampire computer comes tested and ready to use, fully pre-installed with ApolloOS operating system, or with ATARI EMUTOS operating system - depending on the customer choice.
 

Please mind that the electronic components/chips on the Vampire V4 are electrostatic sensitive devices and can be damaged by electrostatic discharge.

Only open your Vampire if you wear an ESD protection wrist strap. Any damage due to electrostatic discharge is excluded from the warranty.
 

The Vampire comes with a fully tested IDE-CompactFlash adapter and a tested CompactFlash card.
Usage of other adapter or devices is at the risk of the user.

Mind that wrong inserting/plugging of IDE-adapters or Expansions can cause an electronic shock harming the device. Any mechanical or electrical damage to the system is excluded from the warranty.

If you wish to make a warranty claim contact us immediately. We will review the situation and make a warranty conclusion on a case by case basis. All warranty decisions of Apollo Computer are final.